Last updated: 16 April 2026

The Event Box (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you interact with us.

The Event Box is a bespoke luxury event styling and party planning service based in the United Kingdom.

Contact details:
The Event Box
44 Weedon Road
Northampton
NN5 5BE
United Kingdom

Email: theeventboxstaff@gmail.com
Phone: 07708 527 441
Website: www.theeventbox.co.uk

We may collect and process the following personal information:

• Full name 
• Email address 
• Phone number 
• Event details (such as date, location, theme, and preferences) 

We only collect information that you voluntarily provide when you:

• Submit an enquiry 
• Fill out a form (including Facebook/Instagram lead forms) 
• Contact us via WhatsApp, email, or social media 
• Book a service 

We use your information to:

• Respond to enquiries and provide quotes 
• Check availability for your event 
• Deliver and manage our services 
• Communicate with you about your booking 
• Improve our services and customer experience 
• Comply with legal obligations 

We will only use your data when we have a valid legal reason to do so.

We do not sell or trade your personal data.

We may share your information only where necessary, such as:

• Payment providers (for processing payments) 
• Service providers (e.g. delivery or setup support) 
• Legal or regulatory authorities if required 

We only keep your personal data for as long as necessary to:

• Provide our services 
• Meet legal, accounting, or tax requirements 

Typically, we do not retain personal data longer than 12 months after your enquiry or event, unless required by law.

We take appropriate technical and organisational measures to protect your personal data.

However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.

Under UK data protection law, you have the right to:

• Request access to your personal data 
• Request correction of inaccurate data 
• Request deletion of your data 
• Withdraw consent at any time 
• Object to how your data is processed 

To exercise your rights, contact us using the details above.

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions about this privacy policy or how your data is handled, please contact:

Email: theeventboxstaff@gmail.com
Phone: 07708 527 441

Terms & Conditions 

Payment: Customers must pay a non refundable deposit to secure their booking, with the balance due on or before the day of the event. The Event Box reserves the right to cancel the booking if the balance is not paid on time.

Cancellation policy: Customers may cancel their event however this will result in the loss of the deposit. Deposits are transferable providing we can accommodate the alternative date and event. 

Changes to the booking: Customers may make changes to their booking up to 14 days before the event, subject to availability. Changes made within 14 days of the event may incur additional charges.

Delivery and setup: The Event Box will deliver and set up the hired equipment at the agreed upon location and time. The customer is responsible for ensuring that the location is suitable for the equipment and that there is adequate space and power available (in particular if hiring our bouncy castles & ball pit).

Damage and loss: The customer is responsible for any damage or loss to the hired equipment while it is in their possession. The Event Box reserves the right to charge the customer for repairs or replacements as necessary.

Insurance: The company carries public liability insurance, but it is the responsibility of the customer to ensure that they have adequate insurance coverage for their event.

Health and safety: The customer must comply with all relevant health and safety regulations and guidelines. The Event Box reserves the right to refuse to set up the equipment if it considers the location or conditions to be unsafe.

Force majeure: The Event Box is not responsible for any delays or failures to perform due to circumstances beyond its control, such as acts of God, natural disasters, or pandemics.

By agreeing to these terms and conditions, the customer confirms that they have read and understood them and agrees to be bound by them.