Terms & Conditions
Payment: Customers must pay a non refundable deposit to secure their booking, with the balance due on or before the day of the event. The Event Box reserves the right to cancel the booking if the balance is not paid on time.
Cancellation policy: Customers may cancel their event however this will result in the loss of the deposit. Deposits are transferable providing we can accommodate the alternative date and event.
Changes to the booking: Customers may make changes to their booking up to 14 days before the event, subject to availability. Changes made within 14 days of the event may incur additional charges.
Delivery and setup: The Event Box will deliver and set up the hired equipment at the agreed upon location and time. The customer is responsible for ensuring that the location is suitable for the equipment and that there is adequate space and power available (in particular if hiring our bouncy castles & ball pit).
Damage and loss: The customer is responsible for any damage or loss to the hired equipment while it is in their possession. The Event Box reserves the right to charge the customer for repairs or replacements as necessary.
Insurance: The company carries public liability insurance, but it is the responsibility of the customer to ensure that they have adequate insurance coverage for their event.
Health and safety: The customer must comply with all relevant health and safety regulations and guidelines. The Event Box reserves the right to refuse to set up the equipment if it considers the location or conditions to be unsafe.
Force majeure: The Event Box is not responsible for any delays or failures to perform due to circumstances beyond its control, such as acts of God, natural disasters, or pandemics.
By agreeing to these terms and conditions, the customer confirms that they have read and understood them and agrees to be bound by them.